Ryan L. Sy
Client Onboarding Specialist
Ryan Sy is a seasoned customer service and technical support professional with over 15 years of experience across telecommunications, technology, and service-driven industries. He has supported UK and US-based accounts in directory assistance, telco services, collections, technical troubleshooting, and live chat support. Known for professionalism, empathy, and adaptability, Ryan consistently delivers structured solutions to complex customer challenges while maintaining high standards of service.
His career includes roles at KGB-PHIL, Alorica (formerly NCO), Concentrix, and VXI, where he provided chat support for AT&T customers. These experiences have equipped him with expertise in handling diverse customer needs from billing and collections to technical support and real-time digital assistance while strengthening client relationships and team collaboration.
Ryan’s educational background spans Hotel and Restaurant Management, Nursing, and Information Technology, complemented by certification in Medical Transcription. This diverse foundation reflects his versatility and commitment to continuous learning. His skill set includes critical thinking, effective communication, problem-solving, conflict resolution, and sales/upselling all reinforced by his ability to remain calm and effective under pressure. Tech-savvy and fluent in both English and Filipino, he thrives in fast-paced environments where precision and reliability are essential.
about
Undergraduate studies in Hotel and Restaurant Management and Nursing, with certification in Medical Transcription. Backed by 15+ years of experience in Customer Service, Technical Support, and Sales across telecommunications, hospitality, and technology. Lean Six Sigma Yellow Belt Certified and C2 English Proficient bringing structured, data-driven approaches to operational efficiency, compliance, and process improvement.
Proficient in CRM platforms Salesforce
Recent Matters
my work
- Handled UK directory assistance
- Worked as collectrions agents for T-mobile USA and managed a Team.
- Handled Technical support for Dish Network and HP printers
- Also handled customer service and reservations for Hyatt Hotel Group.
- Handled customer service for Transurban Australia
- I was also a chat support representative for AT&T
Interest
about me
I’m a proud fur dad to a 16-years old shi tzu and her son which is 13-years old. I love cooking and I was a volleyball player since I was 10 years old. I love interacting with people and loves learning.
Awards & Experience
my expertise
- Undergraduate studies in Hotel and Restaurant Management and Nursing, with certification in Medical Transcription.
- Backed by 15+ years of experience in Customer Service, Technical Support, and Sales across telecommunications, hospitality, and technology.
- Lean Six Sigma Yellow Belt Certified and C2 English Proficient — bringing structured, data-driven approaches to operational efficiency, compliance, and process improvement.
- Proficient in CRM platforms Salesforce
