Geraldine Luzong
Executive PA
E: geraldine.luzong@kingsley-wood.com
Geraldine is an experienced client success professional with a strong background in legal-tech and service operations. Most recently, she served as Legal Client Support at Lawpath, where she managed complex client escalations, acted as a liaison between internal departments, and arranged professional consultations for clients with lawyers and accountants. With a career spanning more than 14 years
across customer support, design consultancy, and legal operations, Geraldine brings a methodical, client-first approach to delivering tailored legal and business solutions.
about
Geraldine is detail-oriented and analytical, with an aptitude for identifying client needs and developing efficient support processes. Her strength lies in delivering exceptional client service through structured communication, cross-functional coordination, and outcome-focused solutions. With extensive experience in managing escalations, guiding creative marketing projects, and optimising operational workflows, she brings a unique blend of service excellence and project management to her work in legal and commercial environments.
Recent Matters
my work
- Managing high-level client escalations across legal and business functions at Lawpath
- Coordinating and scheduling legal and accounting consultations for SME clients
- Leading a team of escalation agents at 99designs by Vista, focused on client resolution and satisfaction
- Conducting strategic business reviews to align operational KPIs and service targets
- Designing marketing materials aligned with branding and communications goals for clients in various industries
- Troubleshooting digital product issues, billing disputes, and service concerns in previous support-focused roles at Google and Talk Talk
Interest
about me
Outside of work, Geraldine enjoys freediving, exploring different underwater wonders during her free time.
A keen planner, she also enjoys organizing travel, managing logistics, and curating experiences for others.
Awards & Experience
my expertise
- Bachelor of Science in Business Management (Major in Marketing), University of Baguio – Summa Cum Laude
- Lean Six Sigma Green Belt Certified
- C2 English Proficiency
- IQ: 135
- DISC Profile: 30, 27, 20, 22
- 14+ years’ experience across legal-tech, design consultancy, and technical support
- Proficient in CRM and productivity tools: Salesforce, Zendesk, Notion, Intercom, Hubspot, Google Suite, Microsoft 360
